Our Commitment:

We are dedicated to offering excellent service and smooth experience. Please review the following policy before booking any services.

1. After Service:

No refunds will be issued once a service has been completed. All transactions are final.

2. Gift Cards:

Gift cards are non-refundable and cannot be used after their expiration date.

3.Promotional Points:

Promotional points expire automatically and cannot be used once expired.

4.Bunch Cards:

Bunch cards expire after their set validity period and are non-refundable.

5. Appointment Cancellation:

The salon reserves the right to cancel or modify any appointment based on internal circumstances.

6. Communication:

All communication via official channels (such as WhatsApp or email) may be stored and referred to for training or quality assurance purposes.

7. Booking Confirmation, Prepayment, and Availability:

Appointments are confirmed only after full payment is received and are subject to availability. Unpaid bookings are considered unconfirmed and may be released to other clients following a reminder from customer service.

8. prepaid Confirmation:

prepaid Confirmation is issued only after being reviewed by the booking department.

9. Public Holidays:

Bookings are not accepted during public holidays, festive periods, or any closure dates set by salon management.

10. Personal Belongings:

Impact Salon is not responsible for lost or damaged personal items inside the salon or during home visits. Clients are advised to keep valuables safe.

11. Policy Updates:

This policy may be updated without prior notice. Please check this page regularly for any changes.